1. General conditions prior to contracting
These general terms and conditions govern the commercial relationship between the owner of this website (the seller), PRODUCTES QUIMICS NATURALS, SL, and the users who purchase, through naturcera.com, the products offered at any given time.
They have been drawn up in accordance with Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (Ley 34/2002 de Servicios de la Sociedad de la Información y de Comercio Electrónico, LSSI-CE), Law 7/1998 on General Contracting Conditions (Ley 7/1998 sobre Condiciones Generales de la Contratación, LCGC) and Royal Legislative Decree 1/2007 of 16 November approving the Consolidated Text of the General Law for the Protection of Consumers and Users (Real Decreto Legislativo 1/2007, Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios, TRLGDCU), as well as any other applicable regulations.
PRODUCTES QUIMICS NATURALS, SL may modify these conditions at any time. The conditions applicable to each order will be those in force at the time the order is placed.
By placing an order, you declare that you know and accept these conditions, which are published on this page and which you can save or print at any time. We also recommend that you read our Legal Notice, Privacy Policy and Cookie Policy.
2. Seller identification
- Company name: PRODUCTES QUIMICS NATURALS, SL
- Tax ID (NIF): B60896743
- Registered office: Pol. Ind. La Bóbila, Carrer Indústria, 6, 2.ª planta, 08320 El Masnou (Barcelona)
- Email: contacto@naturcera.com
- Phone: (+34) 618 08 43 43
To make purchases, you must provide the personal data requested during the checkout process.
3. Customers
Purchases on this website may be made by individuals aged 18 or over with legal capacity to enter into contracts and by legal entities (companies, professionals and distributors), with a delivery address in any of the territories we ship to (section 8).
Consumer protection regulations and the rights they grant, including the right of withdrawal, apply only to those who qualify as consumers and users under article 3 of the TRLGDCU. Purchases made by companies and professionals for their business activity are governed by these conditions and by the applicable commercial law.
For orders of more than 500 kg or special commercial terms, you can contact us to receive a tailored quote.
4. Products offered
Each product is published with its features and sale price. The applicable price is the one in force when the order is placed, regardless of the delivery date.
Any offers or promotions will be shown next to the price, so that you can identify the final price, together with their period of validity.
PRODUCTES QUIMICS NATURALS, SL may add new products or withdraw any of the products offered, either temporarily or indefinitely.
The contract is formalised in Spanish. Versions of the website in other languages are provided for information purposes only; in the event of any discrepancy, the Spanish version shall prevail.
5. Product availability
All orders are subject to product availability. If a product becomes unavailable after you have placed your order, we will let you know and refund the amount you paid for it.
6. Purchase process
Once you have chosen a product and its size, you can add it to the cart. The order summary shows the products, their quantities, the unit price and the total, and you can apply discount codes. Shipping costs are calculated at checkout before you confirm payment.
To complete your purchase, you will need to enter your details and choose a shipping method and a payment method. After placing your order you will receive a confirmation email and, once it has been dispatched, a shipping notification.
Product photos and colours may differ slightly from the actual product depending on your screen and its settings.
7. Correcting errors
Before paying, you can review and change your order details in the cart and at checkout, which will not let you continue if any required information is missing. If you notice an error in your personal details or your order after paying, email us at contacto@naturcera.com or call us on (+34) 618 08 43 43 so we can correct it. You can also exercise your right of rectification as described in the Privacy Policy.
8. Shipping and delivery
Orders are shipped to the address you provide through transport and courier companies. Large-volume orders are shipped on pallets.
We ship to mainland Spain, the Balearic Islands, the Canary Islands, Ceuta and Melilla, the rest of the European Union and, on request, outside the European Union. If your country does not appear at checkout, please contact us.
Delivery times and shipping costs are shown on the product page and at checkout, depending on the destination, weight and chosen method. Delivery times may vary due to circumstances beyond our control; in any case, delivery will take place within a maximum of 30 calendar days from order confirmation. If we cannot meet that deadline, we will inform you and you may choose between a new delivery date or cancelling the order with a full refund. We do not deliver on Saturdays, Sundays or public holidays.
An order is deemed delivered when you, or a third party indicated by you other than the carrier, take physical possession of the products.
9. Failed delivery
If the order cannot be delivered, the carrier will try to leave it in a safe place or return it to our warehouse, and we will tell you how to receive it or arrange a new delivery attempt. If you will be away on the delivery day, please contact us to agree on another date.
If 30 days pass from the date the order is available for delivery without it being delivered for reasons not attributable to us, we will understand that you wish to withdraw from the contract and will refund the payments received, including standard delivery costs, within a maximum of 14 calendar days. We may charge you any additional transport costs arising from that situation.
10. Transfer of risk and ownership
The risk of the products passes to you upon delivery. Ownership is transferred once we have received full payment, including shipping costs, or at the time of delivery if this is later.
11. Price and payment methods
11.1. Prices
The prices shown on the website include the applicable VAT and do not include shipping costs, which are added at checkout. Before confirming your order you will see the full breakdown. Prices may change, but changes will not affect orders that have already been confirmed.
11.2. Payment methods
We accept the payment methods shown at checkout at any given time, including credit or debit card (Visa and Mastercard), PayPal, Bizum, Shop Pay and Google Pay. Payments are processed through secure gateways with strong customer authentication; PRODUCTES QUIMICS NATURALS, SL does not store your full card details.
For large-volume professional orders, payment by bank transfer may be agreed; in that case the order will be shipped once the amount has been received in our account.
11.3. Value Added Tax
In accordance with article 68 of Law 37/1992 on Value Added Tax (Ley 37/1992 del IVA), deliveries to the Spanish territory where the tax applies are subject to the Spanish VAT in force. Deliveries to the Canary Islands, Ceuta and Melilla are exempt from VAT, without prejudice to the taxes and duties specific to those territories. Sales to other EU countries will be subject to the VAT applicable under current regulations.
You agree to receive your invoice in electronic format. If you need it on paper or with company details, please let us know.
12. Right of withdrawal
12.1. Period and procedure
If you buy as a consumer, you may withdraw from the contract within 14 calendar days without giving any reason. The period starts on the day on which you, or a third party indicated by you other than the carrier, take physical possession of the goods or, if the order is delivered in separate parts, of the last of them.
To exercise this right, you can use our withdrawal form or any other means that leaves a record (email, post or phone).
We will refund all payments received, including standard delivery costs, within a maximum of 14 calendar days from the day you inform us of your decision, using the same payment method you used. We may withhold the refund until we have received the products or until you have provided proof of having sent them back.
You must return the products without undue delay and, at the latest, within 14 calendar days from the day you inform us of your withdrawal, to the following address: PRODUCTES QUIMICS NATURALS, SL, Pol. Ind. La Bóbila, Carrer Indústria, 6, 2.ª planta, 08320 El Masnou (Barcelona). You bear the direct cost of returning the products. You are liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature and characteristics.
12.2. Exceptions
The right of withdrawal does not apply, among others, in the following cases:
- Sealed products that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery.
- Products that, after delivery, have been inseparably mixed with other goods.
- Products that are liable to deteriorate or expire rapidly.
- Products made to the customer's specifications or clearly personalised.
13. Defective products and warranties
Products are covered by the legal guarantee of conformity provided for consumers in the TRLGDCU. If, when you receive your order, a product does not match what you ordered, contact us as soon as possible using the details in section 2, indicating the product and the defect.
We will inspect the product and let you know within a reasonable time whether it will be repaired, replaced or refunded, which we will carry out within a maximum of 14 calendar days from that notification. If the defect is confirmed, we will refund the full price, delivery costs and return costs, using the same payment method used for the purchase.
14. Communications
You agree that most communications with us will be electronic (email and notices on the website), and you acknowledge that they meet the legal requirement of being in writing. This does not affect your statutory rights.
15. Partial invalidity
If any clause of these conditions is declared null and void by a final ruling, the remaining clauses will remain in force.
16. Complaints
You can send us any complaint or claim at contacto@naturcera.com or on (+34) 618 08 43 43. Official complaint forms are available to consumers and can be requested from us through the same channels. You can also contact the consumer authorities of your autonomous community or country of residence.
17. Personal data protection
We process customers' personal data as described in our Privacy Policy and our Cookie Policy.
18. Applicable law and jurisdiction
These conditions are governed by Spanish law. For any dispute, if you are a consumer, the courts of your place of residence will have jurisdiction; in all other cases, the courts of the registered office of PRODUCTES QUIMICS NATURALS, SL.
Last updated: 28 October 2026
