Contact

Channels

• Email: contacto@naturcera.com. The most convenient channel for technical questions, quotes and documents, as you can attach photos, data sheets or your candle label.
• Phone: (+34) 618 08 43 43.
• Form: the one on this page. If you need a trade quote, include your company, the product and the approximate quantity.

What to include in your message

• About an order: the order number and, if something went wrong, a photo of the product and the packaging.
• For technical advice: candle type (container, moulded, wax melts), container diameter, wax, fragrance and the percentage you use.
• For trade orders or orders over 500 kg: product, quantity per delivery, frequency, delivery address and VAT number.

Documents and invoices

For fragrances we can send you the IFRA certificate, the SDS and the allergen declaration you need to label your candles. If you need the invoice in a company name, give us the company name and VAT number.

Shipping

For mainland Spain you can choose standard delivery, in 3-5 working days and free from €100, or paid express delivery in 24/48 h. For the rest of the European Union, checkout shows the delivery time for your address. You will find all rates on our shipping and rates page, and the most common questions about orders, shipping, pallets and discount codes in our FAQ.