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Return Policy

RETURNS POLICY FOR ORDERS AT Naturcera.


Important note:


If you find any damage to the packaging, note it on the delivery note from the delivery company.

Our customer service department has an effective after-sales service to solve any problem or question with our items or shipments, through which we try to offer quick and effective attention to our customers. You can either send us an email to devoluciones@naturcera.com or call us at 618 084 343

To return the product, you must inform by e-mail to the address devoluciones@naturcera.com. Once you contact us, we will inform you of the necessary data and the procedure to follow.

If the return is a consequence of an error in the preparation of the order, the shipping costs are paid by Naturcera. when replacing your merchandise.

CONDITIONS OF RETURNS ORDERS TO naturcera


The buyer will have the right to withdraw from the contract within a period of fourteen calendar days from receipt of the product, without any penalty or explanation of reasons. To exercise this right, the buyer must notify it by calling 618 084 343, sending an email to devoluciones@naturcera.com, or by filling out the withdrawal form and sending it to the postal address C/ LLEIDA, 1 (POL IND. OF THE RIERA DE RIUDEMEIA), 08317 ORRIUS (BARCELONA).


However, those supplies of services or goods made according to the consumer’s specifications or clearly personalized, or that by their nature cannot be returned or may deteriorate or expire quickly, are exempt from this right of withdrawal, as established in the article. 103 of Law 3/2014, of March 27 for the Defense of Consumers and Users.


STEPS TO FOLLOW:


Request your return via e-mail to devoluciones@naturcera.com within 14 business days, indicating the order number and the reason for the return.


Once the request is received, we will contact you to indicate the steps to follow. Within 5 business days, our courier company will collect the item at the time you indicate. Transportation costs will be paid by the customer, unless it is a return within 14 days from receipt of the product, in which case, they will be assumed by PRODUCTES QUIMICS NATURALS SL.


You can also choose to send it on your own with another logistics company, postage paid. Then prepare the package for pickup in its original packaging, without the labels having been torn off and the item having not been used.


These conditions must be met to accept the return. Once the item is received in our offices and thoroughly reviewed, we will send you an email confirming acceptance of the return. From that date, we will have 30 working days to refund the purchase amount, except for transportation costs, both delivery and return, which will be reimbursed only if PRODUCTES QUIMICS NATURALS SL is responsible for the reason for the return.


  The refund will be made through the same payment method that you used for the purchase. If any of these conditions are not met, we will contact you to offer you the option of returning the items that have not been accepted. All expenses generated by this return, including the transportation of these items, will be borne by you (except for returns within 14 days from receipt of the product, which will be as specified in the preceding paragraph). If you do not accept this option, PRODUCTES QUIMICS NATURALS SL will keep the items and the amount thereof.


DEFECTIVE PRODUCTS: REPAIR AND REPLACEMENT OF PRODUCTS


In the event that the product is not in good condition and the causes attributable to this are not attributable to the customer, the customer will have the right to return it, informing PRODUCTES QUIMICS NATURALS SL of the reason for the return through any of the means. available, without entailing any cost for the client. This return due to a defect or poor condition of the product will not be considered a right of withdrawal, but PRODUCTES QUIMICS NATURALS SL undertakes to assume the cost of the return and to return the product for a new one, in accordance with the conditions accepted in the time of sale.

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