General conditions of sale
GENERAL CONDITIONS PRIOR TO CONTRACTING
These general contracting conditions expressly regulate the commercial relations arising between the owner of the website (seller) and the consumer users who, through this website (WWW.NATURCERA.COM ) ownership of PRODUCTES QUIMICS NATURALS, SL, acquire the products offered at any time to users.
These general conditions of sale have been prepared in accordance with the provisions of Law 34/2002, of July 11, on Information Society Services and electronic commerce (LSSI-CE), Law 7/1998, on General Contracting Conditions (LCGC), and RDL 1/2007, of November 16, approving the Revised Text of the General Law for the Defense of Consumers and Users and other complementary laws (TRLGDCU).
PRODUCTES QUIMICS NATURALS, SL may unilaterally modify, at any time it deems appropriate, the configuration and content of these General Conditions of Sale. However, the conditions applicable to a particular transaction will be those in force at the time of formalization of the same.
The terms and conditions applicable to the purchase of the products offered for sale to the public by PRODUCTES QUIMICS NATURALS, SL through its website WWW.NATURCERA.COM , will be all those that are described in these General Conditions of sale and that will be detailed on the website throughout the purchase process. Through the use of this website, users declare to know and accept the different procedures necessary to access the different products offered on the website, as well as to formalize the purchase of these.
The customer accepts these General Conditions of sale without reservation when placing an order with PRODUCTES QUIMICS NATURALS, SL through this website, having prior knowledge of their content by having been provided with a copy of them in a durable electronic format, in addition to being the same published on this same website.
If you wish to download and obtain a copy of these General Conditions of Sale, you can do so by clicking HERE.
2.- IDENTIFICATION OF THE SELLER AND CUSTOMERS
The identifying data of PRODUCTES QUIMICS NATURALS, SL are the ones detailed below:
Name/ Company name: PRODUCTES QUIMICS NATURALS, SL
Registered office: C/ LLEIDA (POL. IND. DE LA RIERA DE RIUDEMEIA, 1 – 08317 ORRIUS (BARCELONA)
E-mail address: CONTACTO@NATURCERA.COM
Phone number: 618 08 43 43
In order to make purchases through this website, the user must provide the personal data requested at the time during the purchase process.
3.- NATURE OF THE WEBSITE
For the purchase of the products offered through this website, the user must meet the following requirements:
Be a natural or legal person with residence or domicile located in the Spanish peninsular territory or the Balearic Islands. In cases where shipments are made to the Canary Islands, Ceuta, Melilla, or abroad, the user must have an address in that territory.
If you are a natural person, you must be over 18 years of age and have sufficient legal capacity to contract.
The consumer regulations, as well as the rights recognized to consumers, will be applicable only to those natural or legal persons who have the consideration of consumer and / or user in accordance with Article 3 of the TRLGDCU.
In accordance with the above, the resale of the products purchased through this website is totally prohibited, all without prejudice to the resale between individuals in the second-hand market.
4.- PRODUCTS OFFERED
PRODUCTES QUIMICS NATURALS, SL will publish, along with the image of each of the products that are the object of sale through the website, the specific characteristics of each of them and the applicable sales price.
PRODUCTES QUIMICS NATURALS, SL guarantees that the price of the products will be the one in force on the day of formalization of the purchase regardless of the day on which the physical delivery of the order is formalized.
If there are any applicable offers on the price of the products, these will be indicated next to the initial price with a different typography and / or color that allows the customer to clearly identify the final price of the product. In any case, the temporary period of validity of the offer or promotion will be indicated on the website.
PRODUCTES QUIMICS NATURALS, SL may, unilaterally and at any time, offer new products that are the object of sale on the website, as well as suspend or cancel, temporarily or indefinitely, any of the products offered.
The user will be able to formalize the contract through this page in the following languages: Spanish
5.- AVAILABILITY OF THE PRODUCTS
All orders placed through this website are subject to the availability of the products. If there are difficulties regarding the supply of products, or if there are no items left in stock, any amount that the user could have paid will be refunded.
6.- PURCHASE SYSTEM
Purchases made through this website must be made following the established online purchase procedure. The user will be able to browse the website and/or search for the desired products. Once a certain product has been located, you will be able to access the complete description of it, in which you will be informed, among other data, of the following extremes: measures, composition, color, materials and price. The photographs and colors shown on the product sheet may differ from reality as a result of the type of screen used to view the photograph, the color profile selected on the computer or device, and the brightness level, among others.
Once a product has been selected, it can be added to the shopping cart /basket to subsequently proceed with its purchase. Once all the products have been selected, the user will have access to the summary of his purchase. In this summary, the added products and their quantity, summary description of each product, unit price and total price may be reviewed. In this section discount coupons may also be applied and the shipping price of the products purchased may be consulted.
To complete the purchase, the user must provide the personal data requested, indicate a means of payment among those offered, and proceed to payment through the payment gateway enabled for this purpose, or through the forms enabled by PRODUCTES QUIMICS NATURALS, SL on its website.
Once the order has been placed, PRODUCTES QUIMICS NATURALS, SL will send an order confirmation email to the email address provided by the customer. PRODUCTES QUIMICS NATURALS, SL will notify the customer when the shipment of its products is carried out through the transport companies with which the seller collaborates.
7.- TECHNICAL MEANS TO CORRECT ERRORS
In case the client detects that an error has occurred when entering personal data during his registration as a user of this website, he may modify them in the client’s personal section.
This website shows confirmation windows in various sections of the purchase process that do not allow to proceed with the order if the data in these sections have not been provided correctly. Likewise, this website offers the details of all the articles and / or products that you have added to your shopping cart, so that, before making the payment, the user can modify the data of his order.
If the user detects an error in his order after the completion of the payment process, he must contact our customer service, at the phone or email address mentioned above, to correct the error.
8.- SHIPPING AND DELIVERY OF THE PRODUCTS
All products sold by PRODUCTES QUIMICS NATURALS, SL will be sent to the address provided by the customer through a transport company. PRODUCTES QUIMICS NATURALS, SL works with the following transport and courier companies:
9.- IMPOSSIBILITY OF DELIVERY
If it proves impossible to deliver the order to the customer, an attempt will be made to find a safe place to leave it. If it is not possible to find a safe place, the order will be returned to the warehouses of PRODUCTES QUIMICS NATURALS, SL. Likewise, we will inform the customer of the place where the order is located and how to proceed so that it is sent again or make a new delivery attempt. If the user is not going to be at the agreed delivery place on the day of delivery, he must contact the customer service in order to arrange delivery on another day.
In the event that 30 days have elapsed since the order is available for delivery, and it has not been delivered for reasons not attributable to PRODUCTES QUIMICS NATURALS, SL, we will understand that the customer wishes to withdraw from the contract and we will consider them resolved. As a result of the termination of the contract, we will refund all payments received from the customer, including delivery costs (with the exception of additional costs resulting from the customer’s choice of a delivery method other than the least expensive mode of ordinary delivery that we offer), without undue delay and, in any case, within a maximum period of 14 calendar days from the date on which we consider the contract terminated. The customer is informed that the transport derived from the termination of the contract may have an additional cost, so we will be authorized to pass on the corresponding costs to you.
10.- TRANSFER OF RISK AND OWNERSHIP
The risks of the products will be borne by the customer from the moment of delivery. The customer will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including shipping costs, or at the time of delivery (as defined in clause 8), if this takes place at a later time.
11.- PRICE AND PAYMENT METHODS
11.1. Payment methods:
The prices on the website include VAT (when this tax is applicable), but exclude shipping costs, which will be added to the total amount due. Before confirming the purchase order, the user will have access to all the prices broken down.
Prices may change at any time, but possible changes will not affect orders for which we have already sent the user an order confirmation.
PRODUCTES QUIMICS NATURALS, SL accepts the following means of payment through its website:
Credit and debit card: Through the payment gateway enabled by PRODUCTES QUIMICS NATURALS, SL and managed through its banking entity. You will need to enter the card number, expiration date and security code CW2. The customer guarantees and is responsible that all the data provided on his card are valid. These data will not be stored or manipulated by PRODUCTES QUIMICS NATURALS, SL, but will be registered directly in the payment gateway of the corresponding financial institution. For greater security, we will use a Secure E-Commerce Authentication Service, a system established by Visa / MasterCard / Eurocard, by which the customer is authenticated before his issuing bank and the merchant is authenticated before his acquiring bank.
By authorizing the payment through our website, the user is confirming that the debit/credit card is owned by him or that he is the legitimate owner of it.
Bank transfer /Deposit to current account: The customer will be able to make the payment through bank transfer and deposit into a bank account owned by PRODUCTES QUIMICS NATURALS, SL. In this case, the user must indicate as a reference of the transfer/deposit the order number and other complementary information that may be indicated on the website. The order placed will not be sent until the transfer/deposit is made effective in the account owned by PRODUCTES QUIMICS NATURALS, SL.
11.2. Value Added Tax:
In accordance with the provisions of Article 68 of Law 37/1992, of December 28, on Value Added Tax (LIVA), the delivery of the articles will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory, except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at any time depending on the specific article in question. In orders destined to the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of Article 21 of the LIVA, without prejudice to the application of the corresponding taxes and / or tariffs in accordance with the regulations in force in each of these territories.
The customer authorizes PRODUCTES QUIMICS NATURALS, SL to issue the invoice in electronic format. However, the customer may indicate to us at any time his willingness to receive an invoice on paper, in which case, we will issue and send the invoice in said format.
12.- RIGHT OF WITHDRAWAL
12.1. Period and form of withdrawal
If the client is contracting as a consumer and user, he has the right to withdraw from this contract within 14 calendar days without justification.
The withdrawal period will expire after 14 calendar days from the day on which the customer or a third party indicated by him, other than the carrier, acquires physical possession of the goods, or in the case of the goods that make up the separate delivery order, after 14 calendar days from the day on which the customer or a third party indicated by him, other than the carrier, acquires physical possession of the last of these goods.
To exercise the right of withdrawal, the customer may use the withdrawal form that we provide at the following LINK, or by any other means that leaves evidence of the exercise of the right (by postal mail, email or through our telephone number).
In the event of withdrawal by the customer, PRODUCTES QUIMICS NATURALS, SL will refund all payments received from the customer, including delivery costs (with the exception of additional costs resulting from the customer’s choice of a delivery method other than the least expensive mode of ordinary delivery that we offer), without undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the customer informs us of his decision to withdraw from this contract. PRODUCTES QUIMICS NATURALS, SL will proceed to make the refund using the same means of payment used by the customer for the initial transaction. The customer will not incur any expenses as a result of the refund. However, the above, we may withhold the refund until we have received the goods, or until the customer has presented proof of the return of the same, depending on which condition is met first.
The customer must proceed to the return of the products by post to the following address:
PRODUCTES QUIMICS NATURALS, SL
C/ LLEIDA (POL. IND. DE LA RIERA DE RIUDEMEIA, 1 – 08317 ORRIUS (BARCELONA),
The customer must proceed to the return of the products purchased through our website without any undue delay and, in any case, no later than within 14 calendar days from the date on which the customer informs us of his decision to withdraw from the contract. The deadline will be considered fulfilled if the customer makes the return of the goods before said deadline has expired.
PRODUCTES QUIMICS NATURALS, SL expressly informs the customer as he/she must bear the direct cost of returning the goods. In this case, you must send, along with the products, a printed copy of the ticket or electronic invoice that you will have received along with the order confirmation or in the same order.
The customer will be responsible for the decrease in the value of the goods resulting from a handling other than that necessary to establish the nature, characteristics and functioning of the goods.
12.2. Exceptions to the right of withdrawal:
The right of withdrawal does not apply to the delivery of, among others, the following products:
Products that do not allow their return due to hygienic or health protection reasons, if they have been unsealed after delivery, or that were, after delivery, inseparably mixed with other products.
Products that may deteriorate or expire quickly.
Sealed sound or video recordings or sealed software, if you have unsealed them after delivery.
Goods made according to the customer’s specifications or clearly customized;
Digital content that would not have been delivered on a material medium if you had consented to the execution at the time of delivery and without withdrawal being possible from that moment.
Daily press, periodicals or magazines with the exception of subscription contracts.
In any case, no refund will be made if the product has been used beyond the mere opening and testing of it, of products that are not in the same condition in which they were delivered or that have suffered any damage after delivery.
13.- DEFECTIVE PRODUCTS.GUARANTEES.
PRODUCTES QUIMICS NATURALS, SL informs the customer that the products purchased through this website have a legal warranty of 2 years from the date of purchase. In cases where the customer considers that at the time of delivery the product does not comply with the provisions of the contract, he must contact PRODUCTES QUIMICS NATURALS, SL immediately through the contact details provided in the second clause of these General Conditions of sale, providing the product details, as well as the damage / defect suffered.
The product may be returned by the customer in the same manner indicated for the right of withdrawal. PRODUCTES QUIMICS NATURALS, SL will proceed to carefully examine the returned product and will inform the user within a reasonable time if the refund, repair or replacement of the product is appropriate. The refund, repair or replacement of the product will be made as soon as possible and, in any case, within 14 calendar days from the date on which we inform the customer that the refund or replacement is due.
The amounts paid for the products that are returned due to a defect, when it actually exists, will be fully reimbursed to the customer, including the delivery costs that may have been incurred for the delivery of the defective products, and the costs that the customer may have incurred to proceed with the return of the products. The refund will be made in the same means of payment that was used to pay for the purchase.
The applicable regulations require that some of the information or communications that we send to customers be in writing. By using this website, the user accepts that most of said communications with PRODUCTES QUIMICS NATURALS, SL are electronic. We will contact users by email or provide information by posting notices on our website. For contractual purposes, the customer consents to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that we send to him electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.
15.- PARTIAL NULLITY
If any of the clauses contained in these General Conditions of Sale are declared null and void by a final decision issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.
16.- ONLINE CONFLICT RESOLUTION
Under European consumer law, companies established in the European Union that conclude contracts for the sale or provision of online services (including those that offer their products via email) and online marketplaces established in the Union, must offer on their websites the link to the online dispute resolution platform, through which claims for contracts made online can be processed:
The creation and development of the Online Dispute Resolution Platform is provided for in Regulation (EU) 524/2013 of the European Parliament and of the Council, to try to offer an online mechanism for filing disputes between consumers and users established in the European Union in a simpler, faster and cheaper way than going to court.
Therefore, through the platform enabled through the previous link, the user can send their complaints, claims or other comments that they wish to make.
In addition, PRODUCTES QUIMICS NATURALS, SL has official complaint/complaint forms available to consumers and users, being able to request them through the contact details provided and indicated on the website.
17.- PROTECTION OF PERSONAL DATA
18.- APPLICABLE LEGISLATION AND JURISDICTION
The conflicts that may arise in the interpretation and application of these rules will be governed by Spanish laws, and will be submitted to the Courts and Tribunals of the place of residence of PRODUCTES QUIMICS NATURALS, SL or the consumer, at their choice.
Last updated date: April 12, 2023